Permission Level: Admins
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This article is designed for Admins to access via Web Browser.
Setting Up Multi-Factor Authentication (MFA) on Your Account
This article explains how to set up Multi-Factor Authentication (MFA) for your RosterElf account. Enabling MFA provides an additional layer of security by requiring multiple forms of verification before accessing sensitive information. For users who handle personally identifiable staff data or payroll information, activating MFA strengthens security against cyber attacks. This article details the steps to enable and disable MFA, ensuring you meet security standards and, where applicable, legislative requirements. You’ll find straightforward instructions for adding or removing MFA from your account, helping you protect sensitive data and enhance your team’s security practices.
1. Understanding Multi-Factor Authentication (MFA)
In this section, you’ll learn about Multi-Factor Authentication (MFA) and why it’s important for safeguarding sensitive data on RosterElf. MFA requires users to verify their identity through two or more verification steps, making it difficult for unauthorised individuals to access your account. This is particularly beneficial for users with elevated permissions handling staff or payroll information.
1.1 Benefits of Using MFA
1. Enhanced Security: MFA reduces the risk of unauthorised access, safeguarding personal and payroll information.
2. Compliance: For Xero-integrated accounts, MFA is mandatory, helping meet legal security requirements.
3. Peace of Mind: Additional verification steps provide a secure environment for staff and payroll data management.
2. Enabling MFA on Your Account
This section covers how to activate MFA on your RosterElf account. Enabling MFA is recommended for all users with elevated permissions, such as Assistant Manager, Manager, Payroll Manager, or Admin, to protect access to sensitive information. This guide ensures you can enable MFA smoothly and understand the added security it provides.
2.1 Steps to Enable MFA
2.1.1 Access Your Profile:
- Click on your profile image in the top right corner of your RosterElf screen.
- Select Enable MFA.
2.1.2 Verify Your Details:
- Confirm your mobile number is correct.
- Enter your password.
2.1.3 Confirm MFA Activation:
- Click Enable MFA.
- A confirmation message will appear, indicating MFA is now required when signing into your account.
3. Disabling MFA on Your Account
If you need to remove MFA from your account, this section explains how. Disabling MFA may only be possible if your account is not connected to Xero, as Xero mandates MFA to comply with government security regulations.
3.1 Steps to Disable MFA
3.1.1 Access Your Profile:
- Click on your profile image in the top right corner of your RosterElf screen.
- Select Disable MFA.
3.1.2 Confirm MFA Deactivation:
- Click Update MFA.
- A confirmation message will appear, verifying that MFA has been turned off.
4. Additional Information and Support
For further information about permission levels, MFA requirements, or assistance with enabling MFA for your team, please contact RosterElf support at help@rosterelf.com. If your account is integrated with Xero, note that MFA will be required due to compliance with government security standards. This section includes details on seeking support to enforce MFA for your team and links to further information on permission levels.
Ways to Contact Us:
- Email: Reach out to us at customersupport@rosterelf.com
- Book a Video Call: Schedule a free 15-minute video call with our RosterElf Customer Success Team.
- Live Chat: Click the green 'question mark support button' at the bottom right of your browser to start a live chat.
- Weekly Webinar: Join our free weekly webinar for tips and live demonstrations.
Don't hesitate to get in touch; we're always ready to help!
Multi-Factor Authentication (MFA) FAQs
1. What is Multi-Factor Authentication (MFA) on RosterElf?
Multi-Factor Authentication (MFA) on RosterElf is an extra security feature that requires users to verify their identity through multiple steps before accessing their account. It enhances security by making it difficult for unauthorised users to access sensitive data.
2. How do I enable MFA on my RosterElf account?
To enable MFA, click your profile image on the top right, select Enable MFA, confirm your mobile number, enter your password, and click Enable MFA again. A confirmation message will verify activation.
3. Can I disable MFA if my RosterElf account is connected to Xero?
No, if your RosterElf account is integrated with Xero, MFA is required to meet government security regulations, and you won’t have the option to disable it.
4. Why is MFA mandatory for accounts integrated with Xero?
MFA is mandatory for Xero-integrated accounts to comply with legislative security requirements, ensuring enhanced protection of payroll and sensitive data from unauthorised access.
5. Who should enable MFA on their RosterElf account?
All users with elevated permissions, such as Managers, Payroll Managers, and Admins, are encouraged to enable MFA to protect access to sensitive information and meet recommended security practices.