Permission Level: All Users
Device: Web Browser
This article is designed for All Users to access via Web Browser.
How to Use Multi-Factor Authentication (MFA)
Multi-Factor Authentication (MFA) adds an extra layer of security to your account. This article explains how to set up and use MFA effectively. By enabling MFA, you enhance your account protection against unauthorized access. You'll learn to log in with MFA enabled and troubleshoot common issues.
1. Setting Up MFA
To ensure your account is secure, setting up MFA is crucial. This section guides you through the setup process for using MFA with Google Authenticator and general MFA. Follow these steps to secure your account.
1.1. Using Google Authenticator App
1.1.1. Download the Google Authenticator app from your device’s app store.
1.1.2. Follow the instructions in this Google Authenticator setup guide.
1.2. Enabling General MFA
1.2.1. Refer to this guide for enabling or disabling MFA: Enabling or disabling multi-factor authentication.
2. Logging In with MFA Enabled
Logging into RosterElf with MFA enabled is straightforward. This section outlines the steps required to log in securely using MFA.
2.1. Using SMS for MFA Verification
2.1.1. When logging in, you will receive an SMS on your registered mobile number or alternatively use the security code from the Google Authenticator App. Enter the code from your mobile device into the verification field.
2.1.2. Click Verify Code to complete the login process.
2.1.3. If you do not receive the code or it doesn't work, click Resend SMS or choose Send Code By Email Instead.
2.2. Updating Your Mobile Number
2.2.1. If you successfully log in using the email code, update your mobile number for future logins. Use this link to learn more on how to update your information: Updating personal info on browser.
2.2.2. If you are unable to log in, contact a manager or admin in your business for assistance in updating your account details.
Ways to Contact Us:
- Email: Reach out to us at customersupport@rosterelf.com
- Book a Video Call: Schedule a free 15-minute video call with our RosterElf Customer Success Team.
- Live Chat: Click the green 'question mark support button' at the bottom right of your browser to start a live chat.
- Weekly Webinar: Join our free weekly webinar for tips and live demonstrations.
Don't hesitate to get in touch; we're always ready to help!
FAQs on Multi-Factor Authentication (MFA)
1. What is Multi-Factor Authentication (MFA)?
Multi-Factor Authentication (MFA) is a security method that requires more than one form of verification to access your account. It enhances account protection against unauthorized access.
2. How do I set up MFA with Google Authenticator?
To set up MFA with Google Authenticator, download the app from your device’s app store and follow the instructions in the Google Authenticator setup guide.
3. How can I log in using MFA?
When logging in with MFA enabled, you will receive an SMS with a verification code. Enter this code into the verification field and click Verify Code to complete the login process.
4. What should I do if I don’t receive the SMS verification code?
If you do not receive the SMS verification code, click Resend SMS or choose Send Code By Email Instead to receive the code via email.
5. How can I update my mobile number for MFA?
If you have successfully logged in using the email code, you can update your mobile number for updating personal info. If you are unable to log in, contact a manager or admin for assistance.