Switching between accounts


Switch between RosterElf Accounts


This article explains how to switch between multiple RosterElf accounts using the same login credentials. If you have access to more than one RosterElf account, this guide will help you seamlessly transition between them. It also covers what to do if you have different credentials for each account and wish to merge them for simpler access. By following these steps, you can manage multiple accounts efficiently, ensuring that you stay organised and save time while using RosterElf.


1. Switching accounts with the same credentials


If your RosterElf accounts are linked to the same login credentials, switching between them is straightforward. This section will guide you through the steps to change between accounts quickly.

1.1 How to switch accounts

Follow these steps to switch between accounts.

1.1.1 Click on the Company Name at the top left of the screen.

1.1.2 A dropdown menu will appear with your linked accounts.

1.1.3 Select the account you want to switch to from the list.


2. Merging accounts with different credentials


If your RosterElf accounts use different credentials, you may wish to merge them for simpler access. This section explains how to get assistance from RosterElf support to merge your accounts.

2.1 How to merge user credentials

Steps to request a merge of your accounts.

2.1.1 Contact the RosterElf support team through their help desk or email.

2.1.2 Provide details of the accounts you want to merge.

2.1.3 The support team will process the merge and inform you once it's completed.


Ways to Contact Us:

  1. Email: Reach out to us at customersupport@rosterelf.com
  2. Book a Video Call: Schedule a free 15-minute video call with our RosterElf Customer Success Team.
  3. Live Chat: Click the green 'question mark support button' at the bottom right of your browser to start a live chat.
  4. Weekly Webinar: Join our free weekly webinar for tips and live demonstrations.

Don't hesitate to get in touch; we're always ready to help!

 


Frequently asked questions about switching RosterElf accounts


1. How can I switch between RosterElf accounts with the same login?
If your RosterElf accounts share the same login credentials, click on the company name at the top of your screen. A dropdown menu with your linked accounts will appear. Select the account you want to switch to from the list.

2. What should I do if my RosterElf accounts have different login details?
If you have multiple RosterElf accounts with different login credentials, you can request a merge. Contact RosterElf support through their help desk or email, and provide the details of the accounts you want to merge.

3. Can I merge multiple RosterElf accounts into one?
Yes, you can merge accounts with different login credentials. Reach out to RosterElf support, provide details of each account, and they will assist with the process. The support team will notify you once the merge is complete.

4. How long does it take for RosterElf support to merge accounts?
The time taken for merging accounts depends on the complexity of the request. Typically, RosterElf support will inform you about the expected timeline after you submit your request.

5. Is it possible to switch accounts directly from the RosterElf mobile app?
Yes, if your accounts are linked with the same login credentials, you can switch between them from the RosterElf mobile app. Tap on the company name at the top of the screen to access the dropdown menu and select your desired account.

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