This article is designed for: User Type: Admins or Managers Device: Web Browser

If you ever see a warning pop-up stating that your subscription status is past due, it means there's an issue with your Xero invoice payment.

Why This Happens

When a Xero customer fails to pay their Xero invoice, RosterElf displays a paywall with the message: "Your Xero Subscription Payment is Overdue." This is a prompt to address the overdue payment.

Understanding the Issue

The latest payment for the subscription has failed. Customers should still have access to the RosterElf app but need guidance on resolving the payment issue.

How to Fix It

  1. Check Your Xero Account:

    • Log in to your Xero account.
    • Navigate to the billing section.
    • Verify if the most recent invoice is marked as paid.
  2. Update Payment Information:

    • If the invoice is unpaid, ensure your payment information is correct.
    • Update any expired or incorrect credit card details.
  3. Make the Payment:

    • Pay the overdue invoice through the Xero platform.
    • Ensure the payment is processed successfully.
  4. Confirm the Payment:

    • After making the payment, double-check your Xero account to ensure the status is updated.
  5. Contact Support:

    • Contact Xero support for assistance if you encounter any issues or have questions.

What to Do Next

Once you've resolved the payment issue in Xero, the warning pop-up in RosterElf should disappear. If the issue persists, contact RosterElf support for further help.

By following these steps, you can ensure your subscription is up-to-date and avoid any service interruptions. Thank you for your prompt attention to this matter!

Ways to Contact Us:

  1. Email: Reach out to us at
  2. Book a Video Call: Schedule a free 15-minute video call with our RosterElf Customer Success Team.
  3. Live Chat: Click the green 'question mark support button' at the bottom right of your browser to start a live chat.

Don't hesitate to get in touch; we're always ready to help!



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