Subscription is past due (Xero subscriptions only)

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Xero Subscription Payment Overdue Warning


If you see a warning pop-up indicating that your subscription status is past due, it means there is an issue with your Xero invoice payment. This guide explains why this happens, how to resolve it, and what to do next. Addressing this issue promptly ensures uninterrupted access to your RosterElf account and avoids any potential service interruptions.


1. Why You See a Payment Overdue Warning


When a Xero customer misses a payment for their Xero invoice, RosterElf triggers a paywall with a warning message: Your Xero Subscription Payment is Overdue. This message serves as a reminder to take action on the outstanding payment to maintain uninterrupted service.

1.1. Understanding the Overdue Payment Issue

1.1.1. The most recent subscription payment has failed.

1.1.2. Customers retain access to RosterElf but need to resolve the payment issue.

1.1.3. Prompt action will ensure continued service without disruptions.


2. How to Fix Xero Subscription Payment Issues


Follow these steps to resolve overdue Xero payments. Checking your account and updating payment details helps clear the paywall warning and ensures your subscription stays active.

2.1. Check Your Xero Account

2.1.1. Log in to your Xero account.

2.1.2. Navigate to the billing section.

2.1.3. Check if the latest invoice is marked as paid.

2.2. Update Payment Information

2.2.1. If the invoice is unpaid, review your payment information.

2.2.2. Update any expired or incorrect credit card details.

2.3. Make the Payment

2.3.1. Complete the payment through the Xero platform.

2.3.2. Ensure the payment is processed successfully.

2.4. Confirm the Payment

2.4.1. After making the payment, recheck your Xero account.

2.4.2. Ensure that the payment status is updated.

2.5. Contact Support

2.5.1. Contact Xero support for help with any payment issues.

2.5.2. Reach out to RosterElf support if the paywall remains after resolving payment.

Ways to Contact Us:

  1. Email: Reach out to us at customersupport@rosterelf.com
  2. Book a Video Call: Schedule a free 15-minute video call with our RosterElf Customer Success Team.
  3. Live Chat: Click the green 'question mark support button' at the bottom right of your browser to start a live chat.
  4. Weekly Webinar: Join our free weekly webinar for tips and live demonstrations.

Don't hesitate to get in touch; we're always ready to help!

 


3. What to Do Next After Payment Resolution


Once you've settled the overdue payment in Xero, the warning in RosterElf should disappear. If the issue continues, RosterElf support can offer additional help. These steps ensure your subscription remains active, avoiding any service disruptions.

By following these steps, you can easily resolve your overdue payment issue and continue using RosterElf without interruption.


Frequently Asked Questions About Xero Subscription Payment Issues


1. Why is my Xero subscription payment overdue?
A Xero subscription payment becomes overdue when the most recent invoice is not paid. This could happen due to failed payment processing or expired payment details.

2. How can I resolve a Xero subscription payment warning in RosterElf?
To resolve the payment warning, log in to your Xero account, check for unpaid invoices, update any expired payment details, and complete the payment. This will ensure continued access to RosterElf.

3. What happens if I don’t resolve the overdue Xero payment?
If the overdue payment is not addressed, you may continue to see a warning message in RosterElf, which could eventually affect your access to the software.

4. Can I update my payment details in Xero to fix the overdue warning?
Yes, updating your payment information in Xero, such as adding a new credit card, can help resolve the overdue payment and clear the warning in RosterElf.

5. Who should I contact if the overdue warning remains after payment?
If the warning persists after making the payment, reach out to Xero support for payment-related issues or contact RosterElf support for further assistance.

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