RosterElf is committed to providing a seamless and user-friendly roster management experience. However, like with any software, issues can arise, especially with ongoing system updates. If you're experiencing problems with RosterElf, whether before, during, or after updating to the latest version, don't worry! We're here to help. In this guide, we'll address some common app issues users may encounter with the latest version of RosterElf and provide practical solutions to fix them.

Unable to Clock In or Out

If you find yourself unable to clock in or out, it's essential to investigate the possible reasons behind the issue. One potential cause could be that your status within the system has been marked as inactive.

Steps to Resolve:

  1. Contact Employer or Account Owner: Reach out to your employer or the account owner directly. They can check your current status and reactivate your clock-in or clock-out privileges if necessary.

Photo Feature Not Working

If the photo clock-in feature isn't working on the app, you can enable it via the RosterElf website.

Steps to Resolve:

  1. Use the Website: Enable photo clock-in via the RosterElf website to bypass any app issues.
  2. Contact Support: If you need assistance with this process, contact our support team for guidance.

Other Common App Issues with RosterElf

If you're encountering app crashes, screen freezes, shifts not showing correctly, or other glitches, follow these steps to resolve the issues and ensure a seamless experience.

Ensuring App and Device Compatibility

  1. Stay Updated: Make sure you have the latest version of the RosterElf app installed. For smartphone users, updating to the latest version of Apple iOS or Android OS can resolve compatibility issues.

Adjusting Phone Settings

  1. Log Out and Log Back In: Click on the RosterElf logo in the top left corner, select "Log Out," and then log back in. Ensure your email address is entered in all lowercase for accurate authentication.
  2. Check Date and Time Settings: Go to your device's settings, navigate to "Date and Time," and confirm that the 24-hour time format is selected.
  3. Verify Language and Region Settings: In your device's settings, locate "General" and then "Language and Region." Ensure that "Gregorian" is selected for the Calendar.
  4. Password Change: If you've recently updated your password, log out and log back in using your new credentials.
  5. Force Close and Reopen the App: After adjusting your settings, force close and then reopen the RosterElf app.

Additional Troubleshooting Steps

  1. Update the App: Check for updates in the Google Play Store for Android devices or the App Store for iOS devices.
  2. Restart Your Device: Power off your smartphone entirely and then turn it back on after a few seconds to clear temporary cache files.
  3. Clear App Cache and Data:
    • For Android: Navigate to "Settings" > "Apps" > select the RosterElf app > "Storage" > "Clear Cache" and "Clear Data."
    • For iOS: Go to "Settings" > the RosterElf app > "Offload App" (confirm) > "Reinstall App."
  4. Check Internet Connection: Ensure you have a stable internet connection by switching between Wi-Fi and mobile data. Connect to a different Wi-Fi network if necessary.

Following these steps, you can quickly troubleshoot and resolve common issues with the RosterElf app, ensuring a smooth and efficient experience. If problems persist, don't hesitate to contact RosterElf support for further assistance.

Ways to Contact Us:

  1. Email: Reach out to us at
  2. Book a Video Call: Schedule a free 15-minute video call with our RosterElf Customer Success Team.
  3. Live Chat: Click the green 'question mark support button' at the bottom right of your browser to start a live chat.

Don't hesitate to get in touch; we're always ready to help!



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