Fixing Xero Error Code for Employees on Different Pay Calendars (Fixed Salary Staff)

When processing payroll with fixed salaries on a different pay calendar to Xero, you might encounter an error stating that employees are on a different pay calendar. Follow this guide to resolve the issue.

Before proceeding, make sure you have reviewed all Xero Payroll guides below:

• How to Process Leave in RosterElf and Sync with Xero
• Managing Leave Accruals in Xero When an Employee is Paid on Different Levels or Rate Based Rules
• A Xero Pay Item assigned to (Staff Name) is missing or invalid
• Required Permissions for Xero
• How to Import Staff in Bulk from RosterElf to Xero
• Setting up Xero before Processing Payroll
• Creating a basic Pay Template with Xero Integration
• Processing Payroll to Xero
• Setting Up Xero Tracking Codes for Sites or Positions
• Unable to Process Leave to Xero due to missing Leave Type

Steps to Fix the Xero Error Code

1. Identify the Issue

• You’ll notice that the fixed salary staff member is greyed out and cannot be unticked from the payroll in the by day filtered view.

2. Change the Filtered View

• Switch the filtered view to by Employee by clicking on the relevant field. This will change the display to show all period shifts by the employee.

3. Untick Salary Staff

• In the by Employee view, untick the salaried staff all together by clicking on the bottom box.

4. Process Payroll to Xero

• Now, you are ready to process payroll to Xero. For detailed instructions, follow the guide here.

Following these steps, you can resolve the issue with employees on different pay calendars and successfully process payroll to Xero.