Troubleshooting BigPond email issues with RosterElf

If you're not receiving emails from RosterElf in your BigPond account, the problem might be related to BigPond's spam filters or email settings. This article explains how to resolve the issue. By following these steps, you'll ensure important emails from RosterElf reach your inbox without interruptions.

1. Add RosterElf to your safe senders list

BigPond's spam filters may block emails from unknown senders. Adding RosterElf to your safe senders list ensures future emails are delivered to your inbox.

1.1 Steps to add to safe senders list

1.1. Log in to your BigPond email account.

1.2. Click the gear icon (Settings) in the top right corner.

1.3. Select Mail from the left-hand menu, then choose Safe Senders.

1.4. Enter @rosterelf.com in the Add email address field.

1.5. Click the + (Add) button to save.

2. Check for email forwarding rules

Email forwarding settings might redirect RosterElf emails to another address. Ensure emails are retained in your BigPond inbox.

2.1 Steps to review email forwarding rules

2.1.1. Access your email settings.

2.1.2. Look for forwarding rules under the Mail or Rules section.

2.1.3. Confirm forwarding settings retain copies of emails in your BigPond inbox.

2.1.4. Adjust the rules as needed.

3. Verify your email client settings

Incorrect email client settings can cause issues with receiving messages. Ensure both incoming and outgoing server details are accurate.

3.1 Incoming (IMAP) server settings

3.1.1. Set the incoming server to imap.telstra.com.

3.1.2. Use port 993 with SSL encryption.

3.2 Outgoing (SMTP) server settings

3.2.1. Set the outgoing server to smtp.telstra.com.

3.2.2. Use port 465 (SSL/TLS) or 587 (STARTTLS).

3.2.3. Enable Outgoing server requires authentication.

4. Disable VPNs during email use

VPNs can interfere with email delivery. Temporarily disabling your VPN helps identify if this is the issue.

4.1 Steps to disable VPNs

4.1.1. Disconnect your VPN service.

4.1.2. Log in to your BigPond account and check for RosterElf emails.

4.1.3. Reconnect the VPN if necessary.

5. Contact Telstra support

If issues persist, Telstra support can provide advanced troubleshooting. Their tools help identify and resolve email problems.

5.1 Steps to contact Telstra

5.1.1. Visit Telstra's smart troubleshooting tool.

5.1.2. Follow the guided steps to diagnose email issues.

5.1.3. Contact Telstra directly if required.

FAQs about resolving BigPond email issues with RosterElf

1. Why am I not receiving RosterElf emails in my BigPond inbox?

BigPond's spam filters or email settings may block RosterElf emails. Ensure you add @rosterelf.com to your safe senders list and review your email forwarding rules.

2. How do I add RosterElf to my safe senders list in BigPond?

To add RosterElf to your safe senders list: 1. Log in to your BigPond email account. 2. Go to settings and select Mail. 3. Click Safe Senders, enter @rosterelf.com, and click the + button.

3. What should I check in my email forwarding settings?

Ensure your forwarding rules retain copies of emails in your BigPond inbox. Adjust settings under the Mail or Rules section in your email account.

4. What are the correct server settings for BigPond email?

Set the incoming server to imap.telstra.com with port 993 (SSL). For outgoing, use smtp.telstra.com with port 465 (SSL/TLS) or 587 (STARTTLS), and enable authentication.

5. How can I get help if I still can't receive RosterElf emails?

Visit Telstra's smart troubleshooting tool. Follow the steps provided, or contact Telstra support for further assistance.