Email not registered Smartphone issue Solution

This guide helps you resolve login issues in the RosterElf app on iOS and Android. If you see error messages like User not found or Email not registered, this article will walk you through simple steps to regain access. Following these instructions ensures a seamless login experience, so you can quickly resume managing your shifts and schedules.

1. Verify Your Email and Password

Ensure your login details are correct to avoid errors. This section explains how to check and resolve common issues related to email and password.

1.1. Type your email and password manually (do not copy and paste).

1.2. Ensure the email is in lowercase and contains no spaces.

1.3. Confirm your password is correct.

1.4. If the issue persists, proceed to reset your password.

2. Reset Your Password

Resetting your password can resolve login issues when your credentials are not working. This section explains how to reset your password through a browser or the RosterElf app.

2.1 Reset Password in the Browser

2.1.1. Visit www.rosterelf.net/login.

2.1.2. Click Forgot password? on the login page.

2.1.3. Enter your email and click Send Me an Email.

2.1.4. Check your inbox (or spam folder) for the reset email.

2.1.5. Follow the link in the email to reset your password.

2.2 Reset Password in the App

2.2.1. Open the RosterElf app.

2.2.2. Tap Forgot password? on the login screen.

2.2.3. Enter your email and tap Send Me an Email.

2.2.4. Check your inbox (or spam folder) for the reset email.

2.2.5. Follow the instructions in the email to create a new password.

2.2.6. For a detailed guide, visit: Forgotten password reset guide.

3. Ensure Your Device Meets Requirements

Outdated devices or operating systems can cause login issues. This section explains how to check your smartphone compatibility and update the RosterElf app.

3.1 Check Device Compatibility

3.1.1. iOS devices must run iOS 18 or later (iPhone 11 and newer).

3.1.2. Android devices must run version 15 or later (e.g., Samsung Galaxy S21, Google Pixel 6).

3.2 Update the RosterElf App

3.2.1. Open the App Store (iOS) or Google Play Store (Android).

3.2.2. Search for RosterElf and install the latest update.

3.3 Additional Steps

3.3.1. Restart your device to clear temporary files.

3.3.2. For Android, clear app cache via Settings Apps RosterElf Storage Clear Cache.

3.3.3. For iOS, offload the app via Settings - General - iPhone Storage - RosterElf Offload App, then reinstall.

3.3.4. For older devices, use the Progressive Web App (PWA). Refer to: - Install PWA on Android - Install PWA on iPhone (Safari) - Install PWA on iPhone (Chrome)

4. Frequently Asked Questions

1. Why does RosterElf show Email not registered?
This message appears if the entered email doesn’t match the one linked to your RosterElf account. Double-check your email, ensure it’s in lowercase, and contains no spaces.

2. How can I reset my RosterElf password?
To reset your password, click Forgot password? on the login page in the app or browser. Follow the steps to receive a reset link. For detailed instructions, refer to the Forgotten password reset guide.

3. Why didn’t I receive the password reset email?
If you don’t see the email in your inbox, check your spam or junk folders. If it’s still missing, resubmit your email address and ensure it’s correct. Contact RosterElf Support if the problem persists.

4. What should I do if my device is incompatible with RosterElf?
If your device is outdated, use the Progressive Web App (PWA). Follow the guides for Android or iPhone.

5. How do I update the RosterElf app on my device?
Open the App Store (iOS) or Google Play Store (Android), search for RosterElf, and tap Update to install the latest version. Make sure your operating system is up to date for compatibility.

6. How does RosterElf save time for businesses?

RosterElf streamlines scheduling, payroll integration, and staff management, reducing administrative time significantly through its time-saving features.

7. How does RosterElf help save money?

Optimising labour costs and preventing time theft are some of the ways RosterElf supports businesses in saving money, as highlighted in its cost-efficient tools.

8. How does RosterElf enhance employee accountability?

Accurate time tracking and shift management are at the core of RosterElf’s ability to improve employee accountability, supported by its accountability-focused features.

9. How does RosterElf prevent time theft?

The advanced time clock app ensures accurate clock-ins and clock-outs, effectively reducing time theft through secure tracking methods.

10. Does RosterElf comply with Fair Work regulations?

Automating award interpretation and providing accurate payroll data are key elements of RosterElf’s compliance with Fair Work standards.