Access Elf AI support in the RosterElf mobile app

Updated 04 June 2025 07:43

Permission Level: Admins, Managers, All Users

Device: Smartphone Apps

This article is designed for Admins, Managers, and All Users to access via smartphone apps.

Get Elf AI support on mobile

Need instant answers while you work? Elf AI is your 24 / 7 in-app assistant. This guide shows iPhone and Android users how to launch Elf AI, ask platform questions and start a fresh chat whenever required. Screenshots highlight every tap, so you can reach help without leaving the roster. Tell Elf AI which device and operating system version you use—this improves guidance and speeds up troubleshooting. If the bot cannot solve an issue, it escalates to RosterElf support in real-time. Drop your email address in the chat box, and a team member will follow up. Read on and enjoy seamless, AI-powered help the moment you need it.

1. Access Elf AI support

This section walks through the exact pathway to open Elf AI on the mobile app. You will learn to reach the More menu, tap Support & Questions and launch the chat panel. Each screenshot matches its step, so you can copy the flow in seconds. Once finished you will know how to summon live guidance from any screen.

1.1 Open the More menu

1.1.1 Tap the More icon on the bottom-right of the navigation bar.

Arrow pointing to the More icon in RosterElf navigation bar

1.2 Select Support & Questions

1.2.1 In the list, tap Support & Questions to launch Elf AI.

Support and Questions option highlighted in More menu

1.3 Ask Elf AI a question

1.3.1 Type your query in the message field and press send. Include your device type and OS for the best answer.

Elf AI chat interface with example question

1.4 Start a new chat

1.4.1 Tap the + icon in the top-right to clear messages and open a fresh thread.

Plus icon to start new Elf AI conversation

1.4.2 Confirm by selecting New Chat in the pop-up window.

Elf AI support FAQs

1. Where do I find Elf AI on the app?
Tap More, choose Support & Questions and the chat panel opens instantly.

2. What details help Elf AI answer faster?
State your device model, operating-system version and a brief description of the issue.

3. Will Elf AI escalate to a human?
Yes. If the bot cannot solve your query, it auto-escalates to RosterElf support in real-time.

4. How do I start a fresh conversation?
Tap the + icon, then select New Chat to clear previous messages.

5. Do I need to add my email?
Yes. Adding your email lets the support team follow up with additional guidance or solutions.