Permission Level: Admins or Managers
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Resetting a staff member's password
This guide explains how to reset a staff member's password in RosterElf. It is useful when an employee forgets their password or needs a new one. By following the steps, you can quickly send a new password to the staff member, ensuring they can access their account without issues.
1. How to reset a staff member's password
In this section, you'll learn how to reset a staff member's password using the RosterElf platform. This process helps in sending a new password directly to the employee's registered email.
1.1 Steps to reset the password
1.1.1 Click the Staff tab in the RosterElf dashboard.
1.1.2 Select the employee whose password needs to be reset.
1.1.3 Click Reset Password. RosterElf will automatically send a new password to the staff member's email.
2. Resending login information for new users
If the staff member has never logged into RosterElf, the option to reset the password will appear as Resend Login Info. This section explains how to resend the initial login email for such cases.
2.1 Steps to resend login information
2.1.1 Click the Staff tab and select the employee who has never logged in.
2.1.2 Click Resend Login Info.
2.1.3 RosterElf will resend the initial welcome email that includes the login details.
By following these steps, you can ensure that all staff members have the access they need to use RosterElf.
FAQs for resetting a staff member's password
1. How do I reset a staff member's password in RosterElf?
To reset a staff member's password, click the Staff tab in the RosterElf dashboard, select the employee, and click Reset Password. RosterElf will automatically send a new password to the employee’s registered email.
2. What should I do if an employee has never logged into RosterElf?
If the employee has never logged into RosterElf, the option will display as Resend Login Info. Click this option, and RosterElf will send the initial welcome email with login details to the employee's email.
3. Will the staff member receive the new password automatically?
Yes, after selecting Reset Password in RosterElf, a new password will be automatically emailed to the staff member’s registered email address.
4. Can I resend the login email if the staff member hasn't received it?
Yes, you can click the Resend Login Info option under the Staff tab to resend the welcome email containing the login details if a staff member has not received it initially.
5. What is the difference between Reset Password and Resend Login Info in RosterElf?
Reset Password is for employees who have logged in before and need a new password. Resend Login Info is for employees who have never logged in and need the initial welcome email with login details.