How to fix TrackingItemID is Required error

Encountering the error TrackingItemID is Required for each Timesheet Line when using Xero? This message usually appears when tracking codes are enabled within your Xero settings. Disabling these tracking codes allows our system to integrate smoothly with Xero, resolving the issue. Here’s a quick guide on how to disable tracking codes in your Xero Payroll settings, ensuring a seamless integration.

1. Accessing Xero Payroll settings

In this section, we’ll cover how to access the Payroll Settings in Xero, where you can manage your tracking codes. Completing these steps will prepare your Xero account for integration.

1.1 Log in to Xero

1.1.1. Open Xero and sign in with your credentials.

1.1.2. Confirm that you have access to Payroll Settings.

1.2 Navigate to Payroll Settings

1.2.1. From the Xero dashboard, go to Payroll Settings.

1.2.2. Click the link provided here for direct access, or find it from the main menu.

2. Adjusting Payroll Tracking Settings

This section explains how to disable specific payroll tracking codes that may be causing the TrackingItemID is Required error. Once you complete these adjustments, your system should integrate with Xero without further issues.

2.1 Set tracking codes to None

2.1.1. Scroll down to Payroll Tracking.

2.1.2. Locate Employee Groups and Timesheet Categories.

2.1.3. Set both to None to disable tracking codes.

2.2 Save changes

2.2.1. Once both fields are set to None, click Save.

3. Important Note on Multiple Entities

If you manage multiple entities within Xero, remember to repeat the above steps for each entity. Ensuring consistent settings across all entities will prevent integration errors.

3.1 Apply settings to each entity

3.1.1. Navigate to each entity's Payroll Settings.

3.1.2. Repeat steps under Adjusting Payroll Tracking Settings for every entity.

Common questions about resolving the TrackingItemID is Required error

1. What does the TrackingItemID is Required error mean in Xero?
The TrackingItemID is Required error occurs when tracking codes are enabled in Xero Payroll. Our system may struggle to integrate with Xero if these tracking codes are active, requiring them to be disabled to resolve the issue.

2. How can I disable tracking codes in Xero Payroll?
To disable tracking codes, log in to Xero and go to Payroll Settings. Under Payroll Tracking, set both Employee Groups and Timesheet Categories to None and click Save. This should clear the error.

3. Do I need to adjust tracking codes for multiple entities in Xero?
Yes, if you manage multiple entities in Xero, apply the same tracking code adjustments for each entity's Payroll Settings to ensure seamless integration and avoid further errors.

4. Why do tracking codes affect integration with Xero?
Tracking codes in Xero are used for detailed reporting but may conflict with some integrations if not set up consistently. Disabling them ensures smoother data flow between our system and Xero.

5. Can I re-enable tracking codes after fixing the error?
Re-enabling tracking codes may cause the TrackingItemID is Required error to reappear. If tracking codes are necessary for reporting, consult Xero support for integration-friendly options.