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Fix Missing Ordinary Earnings Rate in Xero
This article explains how to resolve the Missing Ordinary Hours Rate error when processing payroll from RosterElf to Xero. If you encounter this error, it means that at least one of your employees in Xero is missing an Ordinary Earnings Rate. By following these steps, you can apply the required rate in Xero, allowing RosterElf to publish payroll timesheets to Xero without issues. This solution ensures accurate payroll processing and prevents delays.
1. Why you received the error
This section clarifies the cause of the Missing Ordinary Hours Rate error in Xero. Knowing the reason helps you apply the correct settings for payroll to process smoothly between RosterElf and Xero.
1.1 Understand the error message
1.1.1 When processing payroll from RosterElf to Xero, an error may occur if an employee in Xero lacks an Ordinary Earnings Rate.
1.1.2 The error message indicates which employee's file in Xero is missing the rate.
2. Fix the Missing Ordinary Hours Rate error
This section provides step-by-step instructions for applying an Ordinary Earnings Rate to an employee in Xero. Adding this rate allows RosterElf to publish payroll timesheets accurately.
2.1 Set the Ordinary Hours Rate in Xero
2.1.1 Log in to your Xero account.
2.1.2 Navigate to the specific employee's file.
2.1.3 Select the Employment tab.
2.1.4 In the dropdown menu for Ordinary Hours Rate, choose the appropriate rate (such as Ordinary Hours or Monday-Friday).
2.1.5 Save your changes.
2.2 Process payroll in RosterElf
2.2.1 Return to RosterElf.
2.2.2 Initiate payroll processing as usual.
2.2.3 Confirm that the error no longer appears.
FAQs for Fixing Missing Ordinary Earnings Rate in Xero
1. What causes the Missing Ordinary Hours Rate error in Xero?
The Missing Ordinary Hours Rate error in Xero occurs when an employee's profile does not have an Ordinary Earnings Rate assigned. This rate is required for accurate payroll processing from RosterElf to Xero.
2. How do I fix the missing Ordinary Hours Rate in Xero?
To fix the error, log in to Xero, open the employee’s profile, select the Employment tab, set the Ordinary Hours Rate to the appropriate option (like Ordinary Hours or Monday-Friday), and save the changes.
3. Can I continue payroll processing in RosterElf without fixing this error?
No, resolving the Missing Ordinary Hours Rate error is essential before processing payroll in RosterElf, as this setting enables accurate data transfer and prevents payroll delays.
4. Does this error affect all employees in Xero?
No, this error only impacts employees who are missing an assigned Ordinary Earnings Rate in their Xero profile. It’s essential to review each profile individually.
5. Will fixing this error in Xero automatically sync with RosterElf?
Yes, once you assign the Ordinary Hours Rate in Xero, RosterElf should sync without issues, allowing payroll processing to continue smoothly.