Permission Level: All Users
Device: Web Browser
This article is designed for All Users to access via Web Browser.
Guide to Fixing RosterElf Software Issues
If you encounter issues while using RosterElf, follow these steps to help diagnose and resolve the problem. These actions will ensure you access the latest version of the software.
1. Perform a Hard Reset
A hard reset clears your browser cache for RosterElf, ensuring the latest version loads. Refreshing with the standard refresh button won't work for this. Follow these steps for a hard refresh:
1.1 Hard Reset in Google Chrome
• Windows: Press Ctrl + F5.
• Mac: Press Cmd + Shift + R.
1.2 Hard Reset in Firefox
• Windows: Press Ctrl + F5.
• Mac: Press Cmd + Shift + R.
1.3 Hard Reset in Safari (Mac)
• Press Cmd + Option + E to empty the cache.
• Then, press Cmd + R to reload the page.
1.4 Hard Reset in Microsoft Edge
• Press Ctrl + F5 on your keyboard.
Note: RosterElf doesn't support Internet Explorer. Update to a supported browser if you face issues.
2. Clear Browsing Data
Clearing browsing data removes saved data like cookies and history. This allows your browser to store fresh data the next time you use RosterElf. Be aware that this may log you out of websites.
2.1 Clear Data in Google Chrome
• Click the three dots in the top right, select History, then History again.
• Choose Clear browsing data.
• Set the Time range to All time.
• Go to the Advanced tab and ensure the first four options are checked.
• Click Clear data, then restart Chrome.
2.2 Clear Data in Firefox
• Click the three lines in the top right, select History, then Clear Recent History.
• Set the Time range to clear to Everything.
• Check the first four options, then click Clear Now.
• Restart Firefox.
2.3 Clear Data in Safari (Mac)
• Click History in the menu bar, then Clear History.
• Select All history for the time range and click Clear History.
• Restart Safari.
2.4 Clear Data in Microsoft Edge
• Click the three dots in the top right and select Settings.
• Go to Privacy, search, and services.
• Under Clear browsing data, select Choose what to clear.
• Choose All time and ensure the first four options are checked.
• Click Clear now, then restart Edge.
Ways to Contact Us:
- Email: Reach out to us at customersupport@rosterelf.com
- Book a Video Call: Schedule a free 15-minute video call with our RosterElf Customer Success Team.
- Live Chat: Click the green 'question mark support button' at the bottom right of your browser to start a live chat.
- Weekly Webinar: Join our free weekly webinar for tips and live demonstrations.
Don't hesitate to get in touch; we're always ready to help!
FAQs for Fixing RosterElf Software Issues
1. How do I perform a hard reset in Google Chrome?
To perform a hard reset in Google Chrome:
• For Windows: Press Ctrl + F5.
• For Mac: Press Cmd + Shift + R.
2. Why should I clear my browsing data for RosterElf?
Clearing browsing data removes stored cookies and history, allowing your browser to store updated data the next time you access RosterElf. This can help resolve issues like loading errors or outdated information.
3. How do I clear browsing data in Safari on a Mac?
To clear browsing data in Safari on a Mac:
• Click History in the menu bar and select Clear History.
• Choose All history as the time range and click Clear History.
• Restart Safari to apply the changes.
4. Does RosterElf support Internet Explorer?
No, RosterElf does not support Internet Explorer. If you encounter issues, switch to a supported browser like Google Chrome, Firefox, Safari, or Microsoft Edge.
5. Will clearing browsing data log me out of other websites?
Yes, clearing your browsing data may log you out of websites you have previously visited. This process removes cookies and cached data, which store login information.