This article is designed for: User Type: Admins or Managers Device: Web Browser

This article covers what to do if your employees are not receiving SMS messages from RosterElf. 

All employees

You might have missed the SMS checkbox if no one received the text when you published a roster.


Just one employee

If only one employee didn't receive the text, the most common cause is an error in the mobile number registered on their RosterElf profile. 


Please check the employee's mobile number, including that it has the correct country code.

Ways to Contact Us:

  1. Email: Reach out to us at
  2. Book a Video Call: Schedule a free 15-minute video call with our RosterElf Customer Success Team.
  3. Live Chat: Click the green 'question mark support button' at the bottom right of your browser to start a live chat.

Don't hesitate to get in touch; we're always ready to help!



Please sign in to leave a comment.