Why aren’t my shifts showing on RosterElf app?

This article explains the common reasons why shifts may not appear in the RosterElf Android or iOS apps and provides simple steps to resolve the issue.

If your shifts aren’t appearing in the RosterElf app, there are several possible reasons for this. It could be due to an issue with the app, your phone, or your details in the RosterElf system. In this guide, we’ll walk you through the most common solutions to help you quickly fix the issue and get back on track. Follow the steps below to troubleshoot and resolve this problem.

1. Reinstall the RosterElf app

If your shifts are not showing up, reinstalling the app can solve the issue.

Sometimes, conflicts occur after app updates or software changes. Reinstalling the RosterElf app ensures you are using the latest version and can clear any issues caused by outdated or conflicting software.

1.1 Steps to reinstall the app

    1.1.1 Delete the RosterElf app from your phone.

    1.1.2 Open the iOS App Store or Google Play Store.

    1.1.3 Download and install the latest version of the RosterElf app.

    1.1.4 Log in with your correct credentials.

2. Update your phone software

An outdated phone operating system can cause issues with the RosterElf app.

Keeping your phone's software updated ensures compatibility with the latest version of the RosterElf app. It also improves your phone’s performance and security.

2.1 Steps to update your phone software

    2.1.1 Open your phone’s settings.

    2.1.2 Go to 'Software Update' or 'System Updates'.

    2.1.3 Follow the prompts to install the latest software.

    2.1.4 Restart your phone after the update is complete.

3. Verify your details with your manager or business owner

Incorrect details in the RosterElf system can prevent your shifts from appearing.

Ensure that your personal information, such as your mobile number and email address, is correct in the RosterElf system. Conflicts in these details may cause shifts not to show up.

3.1 Steps to confirm your details

    3.1.1 Contact your manager or business owner.

    3.1.2 Verify that you are entered correctly in the RosterElf system.

    3.1.3 Ensure your mobile number and email address are accurate.

    3.1.4 Check if your shifts have been correctly assigned.

Frequently Asked Questions About Missing Shifts on RosterElf App

1. Why aren’t my shifts showing in the RosterElf app?

Your shifts may not be showing due to app issues, outdated phone software, or incorrect details in the RosterElf system. Try reinstalling the app, updating your phone’s software, or verifying your personal details with your manager.

2. How do I reinstall the RosterElf app?

To reinstall the app, delete it from your phone, then download the latest version from the iOS App Store or Google Play Store. Log in with your correct credentials to restore access to your shifts.

3. Can outdated phone software affect the RosterElf app?

Yes, outdated software can cause issues with the app. Ensure your phone is running the latest operating system by checking for updates in your phone's settings.

4. What should I do if my details in RosterElf are incorrect?

Please contact your manager or business owner to make sure your personal information, such as your mobile number and email address, is correctly entered into the RosterElf system.

5. How do I check if my shifts have been assigned correctly?

Ask your manager or business owner to confirm that your shifts are correctly assigned in the RosterElf system. If everything is correct, you should see your shifts in the app.