This article covers the main reasons that shifts may not be appearing in the  RosterElf Android and iOS apps.

Are your shifts not coming up on the RosterElf app? There can be several reasons your shifts are not showing up so we've put together a quick guide to get you back on track.

Delete and reinstall the RosterElf App on your phone. 

If there has been a conflict in an update or with a software version this can cause you issues. To rule it out simply delete the app and download a new version from the iOS store or Google Play Store

Update your phone software.

If you haven't recently updated the software version on your phone, now's the time. This also helps keep your phone secure and ensures all versions of software you are using are the latest.

 

Check with your Manager / Business Owner.

Confirm that you are entered in the RosterElf system correctly, that all your details are right (e.g. mobile number, email address, etc). A conflict in these can cause your shifts to not appear. 

Ways to Contact Us:

  1. Email: Reach out to us at customersupport@rosterelf.com
  2. Book a Video Call: Schedule a free 15-minute video call with our RosterElf Customer Success Team.
  3. Live Chat: Click the green 'question mark support button' at the bottom right of your browser to start a live chat.

Don't hesitate to get in touch; we're always ready to help!

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