Troubleshooting Payroll Processing with Xero in RosterElf

Are you encountering issues processing payroll in RosterElf or difficulties syncing with Xero? While RosterElf automates much of the process, problems can arise when account details don't align between both platforms.

This article addresses the most common error messages users experience and provides simple steps to resolve them. By following these quick guides, you'll be able to fix the issues and get back to processing payroll smoothly.

1. Invalid EmployeeID Error in RosterElf and Xero

This issue happens when employee details in RosterElf don't match Xero. Check if both platforms' spelling, characters, and cases (upper/lower) align.

Sometimes, this error occurs due to duplicate employee records in Xero. To fix this, remove the duplicate staff member in Xero and contact the RosterElf support team. We will manually disconnect the duplicate, and the system will automatically relink the correct staff member.

If you're using Xero with employees across multiple sites linked to various Xero entities, this issue may arise. Please contact the customer support team for assistance.

2. Payroll Cycle Mismatch between RosterElf and Xero

Errors related to payroll cycle mismatches can occur if the payroll cycle in RosterElf doesn't match the one in Xero. For example, one may be set to weekly and the other to fortnightly.

If you have different payroll calendars in Xero, ensure all staff (active and inactive) are set to the same payroll calendar. For more information, follow this payroll cycle solution guide.

3. Missing Earnings Rate in Xero

This error occurs when RosterElf sends payroll data to Xero, but the employee in Xero doesn't have the corresponding pay items. Ensure the same pay items are assigned to staff in both Xero and RosterElf. This problem often arises after changes in Xero, like pay rate or award adjustments, which are not updated in RosterElf.

4. Missing Pay Calendar Error in Xero

If your payroll cannot be processed due to a Missing Pay Calendar error, this must be corrected in Xero. Follow the instructions in the missing pay calendar solution guide.

5. Missing Ordinary Hours Rate in Xero

When payroll processing fails due to a Missing Ordinary Hours Rate error, this needs to be resolved in Xero. Use the ordinary hours rate solution guide to fix the issue.

6. TrackingItemID Required for Timesheet Lines

The TrackingItemID error requires every timesheet line to have a TrackingItemID. Learn how to resolve this issue by following the TrackingItemID solution guide.

Frequently Asked Questions About Payroll Processing with Xero and RosterElf

1. What should I do if I get an Invalid EmployeeID error in RosterElf and Xero?

This error happens when employee details don't match between RosterElf and Xero. Check for spelling or case differences between platforms. Duplicate employee records in Xero may also cause this issue. Remove the duplicate in Xero and contact RosterElf support to manually disconnect the error.

2. How do I fix a payroll cycle mismatch between RosterElf and Xero?

Ensure both RosterElf and Xero are set to the same payroll cycle. If Xero has different payroll calendars, make sure all staff are aligned with the same cycle. Follow the payroll cycle solution guide for detailed steps.

3. Why am I seeing a Missing Earnings Rate error in Xero?

The Missing Earnings Rate error occurs when payroll data from RosterElf doesn't match the pay items assigned in Xero. Verify that the same pay items are configured in both platforms, especially after pay rate or award changes.

4. How do I resolve the Missing Pay Calendar error in Xero?

This error occurs when the required pay calendar is not set up in Xero. Fix this issue by updating your pay calendar settings in Xero, or follow the missing pay calendar solution guide for step-by-step instructions.

5. What is the TrackingItemID Required for Timesheet Lines error in Xero?

This error appears when timesheet lines lack a required TrackingItemID. To resolve this, ensure each timesheet line has a valid TrackingItemID. Refer to the TrackingItemID solution guide for further assistance.