Permission Level: Admin/Managers
Device: Tablet
This article is designed for Admin and Manager access via tablet.
Troubleshooting missing shifts on the Time Clock
This article explains how to troubleshoot missing shifts on the Time Clock in RosterElf. It covers common reasons shifts might not display and provides clear steps to resolve these issues. By following this guide, you’ll ensure your team can view and clock into their scheduled shifts without problems.
For guidance on adding shifts to your roster, refer to our Adding Shifts on Your Roster guide.
1. Check the site filter settings
The Time Clock may not show all shifts if it is filtering for specific sites. This section explains how to verify and adjust the site filter settings.
1.1 Adjust the site filter settings
1.1.1 Open the Time Clock on your device.
1.1.2 Look for the filter icon at the top right of the screen.
1.1.3 Tap the filter icon to view the current settings.
1.1.4 Ensure no specific sites are selected if you want all shifts to display.
1.1.5 Save changes and check if the shifts appear.
2. Ensure a roster is published
If no roster is published for the current day, shifts will not appear on the Time Clock. This section shows how to confirm and resolve this issue.
2.1 Verify the roster is published
2.1.1 Log into RosterElf using your admin or manager account.
2.1.2 Navigate to the Roster tab.
2.1.3 Check if a roster is published for the current day.
2.1.4 If no roster is published, create and publish one for the current day.
2.1.5 Re-check the Time Clock to ensure shifts are displayed.
For step-by-step guidance on adding shifts, see the Adding Shifts on Your Roster guide.
FAQs for troubleshooting missing shifts on the Time Clock
1. Why are shifts not showing on the Time Clock?
Shifts might not appear on the Time Clock due to incorrect site filter settings or an unpublished roster. Ensure the site filter is set to display all sites and verify that the roster for the current day is published.
2. How do I adjust the site filter on the Time Clock?
To adjust the site filter, open the Time Clock, tap the filter icon at the top right, check the selected sites, and ensure no filters are restricting shifts. Save changes and confirm that the shifts appear.
3. What happens if no roster is published in RosterElf?
If no roster is published, shifts won’t display on the Time Clock. Log in to RosterElf, navigate to the Roster tab, and publish a roster for the current day to resolve the issue.
4. How do I publish a roster in RosterElf?
To publish a roster, log into your RosterElf admin or manager account, go to the Roster tab, and create or select the roster for the current day. Click Publish to make it active.
5. Where can I find help with adding shifts to a roster?
For detailed steps on adding shifts, refer to the Adding Shifts on Your Roster guide in the RosterElf Help Centre.