Maximise RosterElf: support, training, and FAQs guide

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Maximise RosterElf with support and training options


Whether you're a new or existing user, RosterElf offers multiple ways to get support and optimise your experience. You can choose from quick support calls, in-depth demos, or join our weekly webinars to enhance your understanding of the system. Additionally, self-support options are available through our guides, and you can always reach out to our team for help. This article explains the available support options so you can choose the best way to get the most out of RosterElf.


1. Available support options


RosterElf provides different options to suit your needs, whether you prefer one-on-one assistance or self-guided learning. Below are the three main ways you can get help, along with contact details for further support.

1.1 Book a 15-Minute support call

For existing users who need quick assistance with setup or troubleshooting, our 15-minute support calls offer personalised help.

1.1.1 Visit our website to book a 15-minute support call.

1.1.2 Our team will assist with setup issues or answer your questions.


1.2 Book a demo for new customers

New to RosterElf? Book a 30-minute demo to explore all the system's features and get tailored advice for your business.

1.2.1 Book your demo through our website here.

1.2.2 Receive a hands-on walkthrough of the platform.

1.2.3 Get expert advice on how to set up RosterElf for your business needs.


1.3 Join our weekly webinar

For ongoing training, you can join our weekly webinars. These sessions cover key features, tips, and best practices for managing your workforce.

1.3.1 Register for the next webinar through our website.

1.3.2 Attend live sessions and ask questions.

1.3.3 Learn new tips to improve productivity.



2. Additional support options


If you prefer self-guided learning or need to reach out for more help, RosterElf offers further support options, including self-support guides and direct contact details.

2.1 Reach out for help

You can contact our Customer Support Team through the following methods:

2.1.1 Visit our website to use the contact form.

2.1.2 Email us directly at customersupport@rosterelf.com for further assistance.


2.2 Self-support via guides

If you prefer self-learning, explore our detailed guides to resolve common issues and enhance your understanding of RosterElf.

2.2.1 Access guides on our website.

2.2.2 Search for specific topics to find step-by-step instructions.

2.2.3 Follow the guides to resolve issues or optimise your setup.



Frequently asked questions about RosterElf support options


1. How do I book a 15-minute support call with RosterElf?
To book a 15-minute support call, visit the RosterElf website and schedule a session with the team. This service is ideal for existing users who need quick assistance with setup or troubleshooting.

2. Can I book a demo if I'm new to RosterElf?
Yes, new customers can book a 30-minute demo through the RosterElf website. During the demo, you’ll receive a hands-on platform walkthrough and expert advice tailored to your business.

3. How can I join RosterElf’s weekly webinars?
You can join RosterElf’s weekly webinars by registering through the website. These sessions cover key features, tips, and best practices for managing your workforce. You’ll also have the opportunity to ask questions during the live session.

4. How can I contact RosterElf for additional support?
You can contact RosterElf’s Customer Support Team by filling out the contact form on the website or by emailing customersupport@rosterelf.com. They’ll assist with any further queries or issues you might have.

5. Where can I find RosterElf self-support guides?
RosterElf provides a range of detailed self-support guides on their website. You can search for specific topics and follow the step-by-step instructions to resolve common issues or optimise your setup.

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